Addressing Compliance Product Failures

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Business Challenge

Good manufacturing practices require companies to take a well-documented approach to managing compliance product failures. Previously, when a product failed mandatory testing for compliance, submitting a new sample that passed retesting was enough to certify. However, as companies strive to meet good manufacturing practices and the regulatory environment continues to evolve, companies need to consider taking steps beyond simple retesting. Implementing a process that documents and investigates product failures is becoming a must for many companies.

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Solution

When a product fails testing to a mandatory regulation, companies need to address two key questions to prevent non-compliant product from reaching the marketplace:

• Why did the product fail?

• What action must be taken to correct the failure?

A Corrective Action Plan (CAP) can address both these questions and document the responses. By establishing a process that requires manufacturing partners in the supply chain to explain failures and take corrective actions before retesting occurs, a Corrective Action Plan provides retailers and private label brands with a checkpoint to review and approve next steps, helping companies to receive compliant product with minimal delay..

This allows for better management of product compliance and enhances visibility throughout the supply chain. It also helps companies comply with new regulations under the US Consumer Product Safety Improvement Act’s Testing and Certification Rule, and Reasonable Testing Program, which require a manufacturer to investigate failures and understand why a product failed to comply with any regulations.

What are the key benefits?

• Enhanced risk management and brand protection

• Quicker delivery of compliant products to the marketplace

• Reduced retesting of products and associated costs

• Enhanced visibility and management of the supply chain

• Effectively demonstrate compliance through a robust certification program

Our Approach

With a Bureau Veritas Corrective Action Plan in place, product testing failures are managed consistently and efficiently for you. We will automatically issue corrective action forms for failures, verify their completion before retesting, and store related documentation in your Bureau Veritas Product Technical Folder or in our laboratory system. Our plan can help you meet the requirements of product certification in the US. Ask us for more details.

Why Choose Bureau Veritas?

Reputation
For over 35 years, we have worked successfully with top manufacturers and retailers around the world to help them better manage risk and regulatory compliance.

Worldwide Locations
With locations close to sourcing areas in over 40 countries, we offer you the convenience of global coverage with local service where needed.

Technical Knowledge & Leadership
Our staff participate in the development of international, industry and regulatory standards worldwide.

Personalized Service
At Bureau Veritas, we are committed to meeting your evolving needs and helping you anticipate new market trends.

FAQ - Frequently Asked Questions

Is a Corrective Action Plan required for product certification?

While the testing and certification rule does not specifically require a ‘remedial’ or ‘corrective’ action plan, it does state that all non-conformities must be investigated and products cannot be certified with a simple retest. Companies need to investigate and understand the reason for failure. A Corrective Action Plan is an effective tool to consistently address non-conformities, helping companies to investigate and understand the reason for a failure as required for product certification under the US Consumer Product Safety Improvement Act.