Hospitality Services

Managing Risk for the Hotel, Motel, Restaurant, and Guest Service Industries

Business Challenge

Within the hospitality trade, quality assurance services are a critical factor in determining that products are safe and reliable prior to guest use and interaction. Hoteliers, restaurateurs, and suppliers need to be confident that products meet guest expectations along with the required safety, regulatory and government standards globally. Additionally, a company’s efforts towards being “green and ethical” are no longer options but a necessity to maintain brand image. New legislation, voluntary standards and guest needs are making companies more accountable for the impact of their products and business practices on the environment and society. As a result, owners and operators are moving towards a model to “verify” compliance to risk management initiatives, as opposed to full dependency on supplier relationships.

Solution

Bureau Veritas is positioned to provide global services to all segments of the hospitality industry in the areas of product testing, inspection, auditing, and social and sustainability services. We can help you to establish a customized program with your company, that can bridge the gap between owners, operators, purchasers and suppliers, as well as manage risk at all levels. Regulatory and quality drivers such as regional fire codes, industry requirements, longevity of a product’s lifecycle, and the Consumer Product Safety Improvement Act (for the US market) are of particular concern for your business - and represent only a fraction of focus points illustrating due diligence. Bureau Veritas’ understanding of regulatory and quality requirements, along with our technical leadership and experience working with high-profile multinational companies, can provide you with solutions that will demonstrate best business practices and your commitment to quality products. What are the key benefits? • Enhanced risk management and brand protection • Verify that products and business practices are meeting or exceeding company expectations • Access to a global network strategically placed in key sourcing regions • Credible technical leadership and world class account management and customer service teams • Web-based solutions for customized reporting options and real-time access to order status and results

Why Choose Bureau Veritas?

Reputation – For more than 30 years, we have worked successfully with top companies around the world to help them better manage risk and regulatory compliance. Worldwide Locations – With locations close to sourcing areas in over 40 countries, we offer you the convenience of global coverage with local service where you need it. Technical Knowledge & Leadership – Our staff participate in the development of international, industry and regulatory standards worldwide, keeping you abreast of changes in requirements and testing methods. Personalized Service – We are committed to meeting your evolving needs as you anticipate new market trends. We offer customized quality assurance services throughout your supply chain.

FAQ - Frequently Asked Questions

• I am opening a series of properties around the globe. Can you educate me on regional compliance issues and execute related services in a timely manner to facilitate a successful opening?

  Yes, with a network of laboratories and testing, inspection, and auditing facilities worldwide, we are committed to providing a gold standard of service to hotel, motel, and restaurant companies and suppliers to support your opening timelines.

• I am trying to select appropriate vendors and would like to see a comparative analysis of their products and services. How can you help with my decision making process?

  Through a combination of factory assessments and comparison testing results, Bureau Veritas can provide you with valuable data to support purchasing and supplier selection processes. In addition, we have a designated Engineering Services Group that focuses on “outside of the box” solutions when a particular issue or concern with a supplier is identified. (Examples: hazard assessments, design evaluations, and failure analyses.)