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Equipment Reliability

Improve Equipment Uptime and Reduce Maintenance Costs

Business Challenge

Equipment failure and the resulting downtime can result in lost sales and unwarranted expense, whether for a manufacturer, retailer, commercial enterprise or hospitality service. When equipment is down, orders are either slowed or are unable to be filled. This creates dissatisfied customers that can hurt the potential for future sales. Even failures covered under a warranty period can still impact the manufacturer’s bottom line with unexpected servicing costs. Is there anything that can be done to curtail these delays and expenses?


How can equipment reliability be improved?
Service call information is documented by the equipment manufacturers for each service call they support during the warranty period. This information can be analyzed to determine trends, frequency and type of failures. Reports can be built for quick review and identification of top failure reasons allowing insight into the areas to focus on for improvement.


Armed with this information, manufacturers can mobilize product improvement teams which can uncover root causes for the failure. Once understood, corrective actions and preventative actions can be taken to ensure the failure will not return. The manufacturer experiences reduced service calls, the retailer benefits with improved patron service, the commercial facility or restaurant has fewer complaints and customers enjoy timely orders delivered at expected quality levels.

What are the key benefits?
• Increased productivity as a result of lower incidence of equipment failure
• Insight gained from data analysis assists the improvement process toward reduction of failure rates
• Cost reduction as a result of process and equipment improvements

Why Choose Bureau Veritas?

Reputation – For over 30 years, we have worked successfully with top manufacturers, retailers, commercial facilities and hospitality industries around the world to help them better manage risk and regulatory compliance.

Worldwide Locations – With locations close to sourcing areas in over 40 countries, we offer you the convenience of global coverage with local service where you need it.

Technical Knowledge & Leadership
– Our staff participate in the development of international, industry and regulatory standards worldwide, keeping you and us at the forefront of changes in safety requirements and testing methods.

Personalized Service – We are committed to meeting your evolving needs as you anticipate new market trends. We offer customized quality assurance services throughout your supply chain. Providing you with the highest levels of service is our priority.

FAQ - Frequently Asked Questions

  • Could the data analysis process be applied to other types of equipment and/or products?

    Our staff here at Bureau Veritas has the experience to create a flexible approach that can apply within many different environments. Contact us to discuss your specific situation, so that we can work collaboratively with you to develop a plan for your organization.

  • How does Bureau Veritas facilitate this process?

    Our staff and trainers can bring their skills and knowledge to you by conveniently meeting at your manufacturing locations to provide the necessary training and support.

  • How long before I could realize actual savings?

    Typically, the complete reliability process takes 12 to 18 months before it becomes fully incorporated into the manufacturing culture. Depending on that incorporation, you could see cost reductions in as little as six months.

Contact Us

Bureau Veritas

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